Shipping Policy
At GPS Link, we are committed to processing and delivering orders as efficiently and securely as possible. This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery times, shipping charges, tracking information, international shipping, and other important information related to the delivery of physical products purchased through our website.
By placing an order with GPS Link, you acknowledge and agree to the terms described in this Shipping Policy.
Order Processing
Orders are processed after successful payment confirmation and completion of any necessary order verification procedures.
We aim to prepare and dispatch orders as quickly as reasonably possible. Processing times may vary depending on product availability, order volume, destination, payment verification, customization requirements, and other operational factors.
Orders placed on weekends, public holidays, or outside normal business hours may begin processing on the next available business day.
Order Confirmation
After successfully placing an order, customers may receive an order confirmation containing details of the purchased products, shipping information, billing information, and order reference number.
Customers are responsible for reviewing their order confirmation and notifying us promptly if any information is incorrect.
If you notice an error in your order details, please contact us through our Contact Us page as soon as possible.
Shipping Destinations
GPS Link may ship products to locations supported by our available shipping and logistics providers.
The availability of shipping services may vary depending on the delivery destination, product type, package size, customs requirements, carrier restrictions, and other factors.
If we are unable to ship an order to the address provided, we may contact the customer to discuss available alternatives or process an applicable refund.
Shipping Methods
Available shipping methods may vary according to the customer’s location, product availability, and shipping provider.
Shipping options and estimated delivery times may be displayed during checkout where available.
Depending on the destination and order requirements, shipping methods may include standard delivery, express delivery, international shipping, or other available courier services.
GPS Link reserves the right to select an appropriate shipping provider when a specific carrier is not selected by the customer during checkout.
Estimated Delivery Times
Estimated delivery times are provided for general guidance and are not guaranteed unless expressly stated otherwise.
Delivery times may vary depending on:
Shipping destination
Selected delivery method
Product availability
Order processing time
Courier and logistics operations
Customs clearance procedures
Weather conditions
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Circumstances beyond our reasonable control
Customers should consider both order processing time and estimated shipping time when determining the expected arrival of an order.
Shipping Charges
Shipping charges, where applicable, may be calculated based on factors including:
Delivery destination
Package size and weight
Selected shipping method
Number of products ordered
Courier service charges
International shipping requirements
Applicable shipping costs will generally be displayed during checkout before the customer completes the purchase.
Customers are responsible for reviewing all shipping charges before submitting an order.
Free Shipping Promotions
GPS Link may occasionally offer free shipping promotions for eligible products, order values, destinations, or promotional periods.
Free shipping offers may be subject to specific terms, minimum order requirements, geographic restrictions, or other conditions.
We reserve the right to modify, suspend, or discontinue free shipping promotions at any time for future orders.
Shipping Addresses
Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.
Please ensure that the following information is correct:
Recipient’s full name
Street address
Apartment, suite, unit, or building information where applicable
City and region
Postal or ZIP code
Country
Contact telephone number
GPS Link is not responsible for delivery delays, failed deliveries, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Changing a Shipping Address
If you need to change your shipping address after placing an order, please submit a request through our Contact Us page as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping provider.
Customers may be responsible for additional shipping charges resulting from an address change or package redirection.
Order Tracking
Where tracking information is available, customers may receive a shipping confirmation containing a tracking number or other delivery information after the order has been dispatched.
Tracking information may take some time to become active after the shipping provider receives the package.
Customers should use the tracking information provided to monitor the delivery status of their orders.
Shipping Delays
Although we aim to deliver orders within the estimated delivery timeframe, delays may occasionally occur.
Shipping delays may result from courier operations, customs procedures, weather conditions, high order volumes, transportation disruptions, public holidays, network issues, government restrictions, or other circumstances beyond our reasonable control.
GPS Link is not responsible for reasonable delays caused by third-party shipping providers or events outside our control.
If your order is significantly delayed, please visit our Contact Us page so our team can assist you.
International Shipping
International shipping may be available for selected destinations and products.
International orders may be subject to additional requirements, restrictions, delivery times, taxes, import duties, customs charges, brokerage fees, or other costs imposed by the destination country.
Customers are responsible for ensuring that the products they purchase can legally be imported, possessed, activated, and used in their destination country.
GPS Link is not responsible for delays caused by customs authorities or international shipping procedures.
Customs Duties, Taxes & Import Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other government-imposed fees.
Unless otherwise clearly stated during checkout, these additional charges are not included in the product price or shipping charges paid to GPS Link.
The recipient of the order is responsible for paying applicable customs duties, taxes, and import-related charges.
Customers should contact their local customs authority if they require information regarding potential import costs before placing an order.
Customs Clearance
International shipments may require customs clearance before delivery.
Customers are responsible for providing any information or documentation reasonably required by customs authorities or shipping providers.
Failure to provide required information or pay applicable customs charges may result in delays, package returns, storage fees, abandonment, or other additional costs.
GPS Link is not responsible for customs delays or costs resulting from a customer’s failure to comply with applicable import requirements.
GPS Devices, SIM Cards & Connectivity
Certain GPS devices sold by GPS Link may include activated or activation-ready SIM cards, IoT connectivity, M2M data services, or platform access.
Shipping availability and device functionality may depend on network compatibility, telecommunications regulations, and service coverage in the destination country.
Customers are responsible for reviewing product compatibility and available service coverage before placing an order.
The shipment and delivery of a GPS device do not guarantee network coverage or service availability in every geographic location.
Separate Shipments
Orders containing multiple products may occasionally be shipped separately due to product availability, warehouse locations, package requirements, or operational considerations.
Customers may receive separate tracking information for each shipment.
Receiving products in separate shipments does not necessarily mean that items are missing from an order.
Delivery Attempts
Shipping providers may make one or more attempts to deliver a package.
If delivery cannot be completed, the shipping provider may leave instructions, redirect the package to a collection point, schedule another delivery attempt, or return the package to the sender.
Customers are responsible for monitoring tracking information and following any instructions provided by the shipping provider.
Undeliverable & Refused Packages
Orders may be returned to GPS Link when a package is refused, unclaimed, incorrectly addressed, or otherwise undeliverable.
If a package is returned to us, we may contact the customer to arrange reshipment or another appropriate resolution.
Additional shipping costs may apply when reshipping an order due to incorrect customer information, refusal of delivery, failure to collect the package, or other circumstances for which the customer is responsible.
Any refund for a returned shipment will be handled according to our Return & Refund Policy and applicable law.
Lost Packages
If tracking information indicates that your package has been lost during transportation, please visit our Contact Us page.
We may work with the applicable shipping provider to investigate the shipment and determine the appropriate resolution.
Customers may be required to provide order information or cooperate with reasonable investigation procedures.
Packages Marked as Delivered
If tracking information shows that your order has been delivered but you cannot locate the package, we recommend checking:
Around the delivery location
With household members or employees
With neighbors where appropriate
Building reception or security personnel
Designated safe delivery locations
Directly with the shipping provider
If you are still unable to locate your package, please submit a request through our Contact Us page.
Damaged Packages
Customers should inspect packages and products as soon as reasonably possible after delivery.
If an order arrives damaged, please retain the product, original packaging, shipping label, and any other relevant materials.
You may be asked to provide photographs, videos, order information, or other evidence necessary to investigate a shipping damage claim.
Please report damaged shipments promptly through our Contact Us page.
Missing or Incorrect Items
If your order contains an incorrect product, missing item, or incorrect quantity, please notify us as soon as reasonably possible through our Contact Us page.
Please provide your order number and relevant information to help our team review and resolve the issue.
Risk of Loss
Responsibility for products during transportation and delivery will be determined according to applicable law, the selected shipping terms, and any mandatory consumer protection requirements.
Nothing in this Shipping Policy limits rights that customers may have under applicable consumer protection laws.
Order Cancellations Before Shipment
Customers who wish to cancel an order should submit a request through our Contact Us page as soon as possible.
We cannot guarantee cancellation once an order has been processed, prepared for shipment, or transferred to the shipping provider.
If an order has already shipped, customers may need to follow the procedures described in our Return & Refund Policy.
Product Availability
All orders are subject to product availability.
If a product becomes unavailable after an order has been placed, we may contact the customer to provide an estimated restocking timeframe, offer an appropriate alternative where agreed, arrange a partial shipment, or issue an applicable refund.
Force Majeure & Events Beyond Our Control
GPS Link is not responsible for shipping delays or delivery failures caused by events beyond our reasonable control.
These events may include severe weather, natural disasters, transportation disruptions, labor disputes, government restrictions, customs delays, wars, civil disturbances, public health emergencies, telecommunications failures, or similar circumstances.
Changes to This Shipping Policy
GPS Link may update this Shipping Policy periodically to reflect changes in our shipping methods, courier relationships, business operations, products, services, or legal requirements.
Updated versions of this Shipping Policy will be posted on this page.
We encourage customers to review the Shipping Policy before placing an order.
Contact Us
If you have questions about shipping, delivery, tracking information, international orders, damaged packages, missing items, or another shipping-related matter, please visit our Contact Us page to get in touch with our team.