Return & Refund Policy

At GPS Link, we want our customers to purchase GPS tracking devices, accessories, connectivity plans, and platform services with confidence. This Return & Refund Policy explains the conditions, requirements, and procedures that may apply to returns, exchanges, cancellations, defective products, refunds, subscriptions, SIM cards, and other products and services purchased from GPS Link.

By purchasing products or services from GPS Link, you acknowledge and agree to the terms described in this Return & Refund Policy, subject to any mandatory rights available under applicable consumer protection laws.

Return Eligibility

Customers may request the return of an eligible physical product within the return period communicated on our website, product page, order confirmation, or other purchase documentation.

To be eligible for a return, the product should generally:

  • Be returned within the applicable return period

  • Be unused and in its original condition

  • Include the original packaging

  • Include all accessories, cables, manuals, and components supplied with the product

  • Include proof of purchase or a valid order number

  • Not have been damaged due to misuse, incorrect installation, unauthorized modification, accident, or negligence

  • Meet any product-specific return conditions communicated at the time of purchase

Return requests are subject to inspection and approval before a refund, replacement, or exchange is issued.

How to Request a Return

To request a return, please visit our Contact Us page and provide the necessary information regarding your order.

Your request should include:

  • Full name

  • Order number

  • Product name

  • Reason for requesting the return

  • Description of any product issue

  • Photographs or videos where applicable

Our team will review your request and provide return instructions if the product is eligible.

Products should not be returned without receiving appropriate return instructions or authorization from GPS Link.

Return Authorization

A return request does not automatically guarantee approval.

We may review the product type, purchase date, activation status, condition, installation history, subscription usage, connectivity usage, and reason for return before authorizing a return.

Customers must follow the return instructions provided by our team.

Unauthorized returns may be refused, delayed, or returned to the sender where permitted by applicable law.

Return Period

The applicable return period may vary depending on the product, service, destination, promotional offer, or applicable consumer protection laws.

Customers should submit return requests within the return period stated on the relevant product page, order confirmation, or purchase documentation.

If no specific return period is displayed, please visit our Contact Us page for assistance regarding the return eligibility of your order.

Nothing in this policy limits mandatory return or cancellation rights available under applicable law.

Condition of Returned Products

Returned products should be packaged securely to prevent damage during transportation.

Where applicable, products must include:

  • Original product packaging

  • GPS device

  • SIM card supplied with the device

  • Power cables and connectors

  • Installation harnesses

  • Charging cables

  • Mounting accessories

  • Manuals and documentation

  • Promotional items supplied as part of the purchase

  • Any other included components

Products returned incomplete, damaged, excessively used, modified, or without supplied components may be subject to a reduction in refund value or refusal of the return where permitted by applicable law.

Non-Returnable Products & Services

Certain products and services may not be eligible for return or refund once activated, used, consumed, customized, or provided.

Subject to applicable law, non-returnable items may include:

  • Activated SIM cards

  • Used IoT or M2M data plans

  • Used platform subscription periods

  • Digital services that have already been provided

  • Customized or specially configured products

  • Products damaged through misuse or negligence

  • Products damaged by incorrect installation

  • Products modified or repaired without authorization

  • Products missing serial numbers or identification labels

  • Products returned outside the applicable return period

  • Clearance or final-sale products clearly identified as non-returnable

  • Services that have already been fully performed

Any mandatory consumer rights available under applicable law will continue to apply.

GPS Devices Sold with One Year of Service

Certain GPS devices sold by GPS Link include one year of SIM data connectivity and tracking platform access.

When a device is returned, the included service may also be cancelled, deactivated, or deducted from the refundable amount where the service has already been activated or used and where permitted by applicable law.

Customers are not entitled to continue using SIM connectivity, platform access, or other included services associated with a device after receiving a refund for that device.

The value of any used service period may be deducted from the refund where permitted by law and clearly communicated to the customer.

Activated GPS Devices

GPS devices that have been activated, registered, configured, installed, or connected to our tracking platform may require additional inspection before a return can be approved.

Activation does not automatically prevent a return where the customer has mandatory rights under applicable law.

However, where permitted by law, deductions may apply for loss of value caused by unnecessary use, damage, installation, modification, or consumption of included services.

SIM Cards & Data Plans

SIM cards and IoT or M2M connectivity services may become non-refundable once activated or used because network services and data connectivity may begin immediately.

Refund eligibility may depend on:

  • Whether the SIM card has been activated

  • Whether mobile data has been consumed

  • The duration of service already provided

  • Whether connectivity services were bundled with a GPS device

  • The terms communicated at the time of purchase

  • Applicable consumer protection laws

Customers experiencing connectivity problems should visit our Contact Us page so that our team can investigate the issue before a refund request is considered.

Platform Subscriptions

Platform subscriptions provide access to our web tracking platform and mobile application.

Subscription fees may be non-refundable for service periods that have already started or been used, except where required by applicable law or expressly stated otherwise.

If a customer cancels a subscription, access may continue until the end of the current paid subscription period unless otherwise communicated.

Cancellation of a subscription does not automatically result in a refund for the unused portion of the current billing period.

Automatic Subscription Renewals

Where automatic renewal is offered and enabled, customers are responsible for cancelling their subscription before the applicable renewal date if they do not wish to continue the service.

Refund requests for automatic renewals will be reviewed according to the circumstances, service usage, applicable subscription terms, and mandatory consumer protection laws.

To request assistance with a recent renewal, please visit our Contact Us page as soon as possible.

Order Cancellations

Customers who wish to cancel an order should submit a request through our Contact Us page as soon as possible.

We will attempt to process cancellation requests before orders are shipped, activated, configured, or otherwise processed.

We cannot guarantee cancellation once:

  • An order has been shipped

  • A GPS device has been activated or configured

  • A SIM card has been activated

  • A data plan has started

  • A digital service has been provided

  • A customized order has entered production or configuration

If an order has already been shipped, customers may need to follow the standard return procedure.

Defective Products

If you receive a GPS device, accessory, sensor, or other physical product that appears to be defective, please report the issue through our Contact Us page.

We may request:

  • Order information

  • Product serial number

  • Description of the problem

  • Photographs or videos

  • Device status information

  • Diagnostic information

  • Troubleshooting steps

  • Return of the product for inspection

Depending on the circumstances and applicable law, an eligible defective product may be repaired, replaced, exchanged, or refunded.

Incorrect Products

If you receive a product that is different from the product you ordered, please notify us through our Contact Us page as soon as reasonably possible.

Please provide your order number and photographs of the received product and packaging where requested.

Once the issue is verified, we will provide instructions regarding the appropriate replacement, return, or refund.

Products Damaged During Shipping

Customers should inspect products promptly after delivery.

If your order arrives damaged, please retain:

  • The damaged product

  • Original packaging

  • Shipping box

  • Shipping label

  • Accessories and components

  • Photographs or videos showing the damage

Please report shipping damage through our Contact Us page as soon as reasonably possible.

Claims submitted significantly after delivery may be more difficult to investigate with the shipping provider.

Installation-Related Damage

Certain GPS devices, sensors, cables, and accessories may require professional installation.

GPS Link is not responsible for damage caused by:

  • Incorrect installation

  • Incorrect wiring

  • Unauthorized modification

  • Use with incompatible equipment

  • Failure to follow installation instructions

  • Electrical damage caused by improper connections

  • Installation performed by an unqualified person

Products damaged due to improper installation may not qualify for a return, replacement, or refund, except where required by applicable law.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Where a return is caused by a verified defective product, incorrect item, or other error for which GPS Link is responsible, we may cover reasonable return shipping costs or provide return shipping instructions.

For returns due to a change of mind, incorrect product selection, compatibility issues that were clearly disclosed before purchase, or other reasons for which GPS Link is not responsible, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable except where required by applicable law.

Responsibility for Returned Products

Customers are responsible for packaging returned products securely and following the return instructions provided.

We recommend using a shipping method that provides tracking information and appropriate protection for valuable products.

GPS Link is not responsible for returned products that are lost or damaged during return shipping where the customer selected and arranged the return shipping method, except where otherwise required by law.

Product Inspection

All returned products may be inspected before a refund, replacement, or exchange is approved.

The inspection may verify:

  • Product condition

  • Serial numbers

  • Activation status

  • Platform registration

  • SIM card status

  • Included accessories

  • Signs of misuse or damage

  • Installation-related damage

  • Missing components

  • Unauthorized modifications

The inspection process may require a reasonable amount of time after the returned product is received.

Refund Approval

Once a returned product has been received and inspected, we will determine whether the return meets the applicable eligibility requirements.

If the refund is approved, the customer will be notified and the refund will be processed according to the original payment method or another appropriate method where necessary.

If the return is not approved, we may provide information regarding the reason for the decision and any available next steps.

Refund Processing Time

Approved refunds will be initiated within a reasonable period after inspection and approval.

The time required for a refund to appear in your account may depend on:

  • Payment method

  • Bank processing times

  • Credit or debit card provider

  • Payment gateway

  • Financial institution

  • Public holidays and weekends

GPS Link does not control processing times imposed by banks, card providers, or third-party payment processors.

Original Payment Method

Where reasonably possible, refunds will be issued to the original payment method used to complete the purchase.

We may request additional information when the original payment method is unavailable, expired, closed, or otherwise unable to receive a refund.

For security reasons, refunds cannot normally be issued to an unrelated third party.

Partial Refunds

Partial refunds may be issued where permitted by applicable law and appropriate to the circumstances.

Examples may include:

  • Missing accessories or components

  • Products returned with signs of unnecessary use

  • Damage caused after delivery

  • Activated or partially used bundled services

  • Missing original packaging where it materially reduces product value

  • Other reductions in product value caused by the customer

Any deduction will be determined reasonably and in accordance with applicable law.

Exchanges

Eligible products may be exchanged where replacement stock is available and an exchange is approved.

Customers requesting an exchange should visit our Contact Us page.

If the replacement product has a different price, the customer may be required to pay the difference or may receive an applicable partial refund.

Warranty Claims

Certain products may include a manufacturer’s warranty, GPS Link warranty, or other warranty coverage.

Warranty claims are separate from general returns and may be subject to specific warranty conditions, exclusions, and procedures.

A warranty claim may result in troubleshooting, repair, replacement, or another appropriate remedy.

Warranty coverage does not apply to normal wear and tear, misuse, unauthorized modifications, accidental damage, improper installation, or other excluded circumstances unless otherwise required by law.

Chargebacks & Payment Disputes

We encourage customers to contact us through our Contact Us page before initiating a chargeback or payment dispute.

This allows us an opportunity to investigate the issue and provide an appropriate resolution.

Fraudulent, abusive, or unjustified chargebacks may be challenged using relevant order, delivery, activation, service usage, and communication records.

Nothing in this section limits any lawful rights available to customers.

Promotional, Discounted & Bundled Products

Products purchased during promotions, sales, discounts, or as part of a bundle may be subject to specific return conditions.

If part of a bundle is returned, the refund amount may be adjusted to reflect the value of retained products, discounts, services, or promotional benefits.

Free promotional items may need to be returned with the main product to receive a full refund.

Gifts

Where a product was purchased as a gift, refunds will generally be issued to the original payment method used by the purchaser.

Alternative arrangements may be considered where appropriate and permitted by applicable law.

Abuse of the Return Policy

GPS Link reserves the right to refuse returns, limit return privileges, or take other reasonable action where we identify fraudulent, abusive, excessive, or dishonest use of our Return & Refund Policy.

This may include repeated returns of used or damaged products, false claims, product substitution, unauthorized modifications, or attempts to misuse refund procedures.

Any action taken will remain subject to applicable consumer protection laws.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any rights or remedies that customers may have under applicable consumer protection laws.

Where applicable law provides customers with mandatory cancellation, return, refund, repair, replacement, or warranty rights, those legal rights will apply.

Changes to This Return & Refund Policy

GPS Link may update this Return & Refund Policy periodically to reflect changes in our products, services, business operations, payment procedures, shipping arrangements, or legal requirements.

Updated versions of this policy will be posted on this page.

Customers are encouraged to review the Return & Refund Policy before purchasing products or services.

Contact Us

If you have questions about returns, refunds, exchanges, cancellations, defective products, subscriptions, SIM cards, connectivity services, or the eligibility of a purchase, please visit our Contact Us page to get in touch with our team.